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Score4u Page 2
STRATEGY
We have a strategy around consumerism and ease of access for our patients
(Required)
Not at all
Working on it
Somewhat true
True
Very true
1/27
STRATEGY
We use easy self-scheduling as a strategy to attract new patients and retain existing patients
(Required)
Not at all
Working on it
Somewhat true
True
Very true
2/27
STRATEGY
We give patients multiple ways of communicating with us and it is our goal that patients never have to call us
(Required)
Not at all
Working on it
Somewhat true
True
Very true
3/27
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Self-Serve Strategy Score
EASE-OF-USE FOR PATIENTS
All our tools are mobile compatible and can easily be used by patients on their phones
(Required)
Not at all
Working on it
Somewhat true
True
Very true
4/27
EASE-OF-USE FOR PATIENTS
We don't require patients to log in to a portal to use our self-serve tools
(Required)
Not at all
Working on it
Somewhat true
True
Very true
5/27
EASE-OF-USE FOR PATIENTS
We have few patients calling us as most appointments and questions are handled digitally via our website
(Required)
Not at all
Working on it
Somewhat true
True
Very true
6/27
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Ease-of-use for patients score
AUTOMATION
Patients check in from home and self-arrive without having to go to the frontdesk
(Required)
Not at all
Working on it
Somewhat true
True
Very true
7/27
AUTOMATION
All forms are digitized and we no longer use paper forms
(Required)
Not at all
Working on it
Somewhat true
True
Very true
8/27
AUTOMATION
When a patient has completed a form, paid a copay or uploaded information, no work is needed from our staff, all data is automatically sent to the right places in our EHR
(Required)
Not at all
Working on it
Somewhat true
True
Very true
9/27
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Automation for staff score
EASY ACCESS
It is easy for patients to go to our website and book an appointment with a provider that matches their needs and insurance
(Required)
Not at all
Working on it
Somewhat true
True
Very true
10/27
EASY ACCESS
Most of our appointments are scheduled online by patients themselves
(Required)
Not at all
Working on it
Somewhat true
True
Very true
11/27
EASY ACCESS
At arrival patients don't need to go inside to mark themselves arrived, they can wait in their car until it is their turn
(Required)
Not at all
Working on it
Somewhat true
True
Very true
12/27
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Access to care score
WORKFLOW OPTIMIZATION
At least 90% of our patients are pre-checked in before arriving to their appointment
(Required)
Not at all
Working on it
Somewhat true
True
Very true
13/27
WORKFLOW OPTIMIZATION
Patients pay their copays and outstanding balances from home before arriving to their appointment
(Required)
Not at all
Working on it
Somewhat true
True
Very true
14/27
WORKFLOW OPTIMIZATION
If we have a billing question or need additional info we text with our patients to get what we need quicker
(Required)
Not at all
Working on it
Somewhat true
True
Very true
15/27
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Optimization of workflows score
PATIENT ENGAGEMENT
We offer Remote Patient Monitoring to our patients with chronic conditions
(Required)
Not at all
Working on it
Somewhat true
True
Very true
16/27
PATIENT ENGAGEMENT
To help patients scheduled for a procedure remember all they need to do at home, we send text messages with daily notifications of their tasks
(Required)
Not at all
Working on it
Somewhat true
True
Very true
17/27
PATIENT ENGAGEMENT
We offer telehealth for patients that live far away or have problems coming to the office
(Required)
Not at all
Working on it
Somewhat true
True
Very true
18/27
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Engagement at home score
PROCESS
All our leadership understands the value and impact of patient engagement and consumerism
(Required)
Not at all
Working on it
Somewhat true
True
Very true
19/27
PROCESS
We have a company vision around our patient engagement tools that everyone understands and agrees to
(Required)
Not at all
Working on it
Somewhat true
True
Very true
20/27
PROCESS
We have a formalized training plan for all of our users
(Required)
Not at all
Working on it
Somewhat true
True
Very true
21/27
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Process score
ANALYTICS
We have a strategy and goals around adoption and usage of our patient engagement tools
(Required)
Not at all
Working on it
Somewhat true
True
Very true
22/27
ANALYTICS
We have easy-to-use analytics around all our patient tools and can drill data down by department, provider, staff etc
(Required)
Not at all
Working on it
Somewhat true
True
Very true
23/27
ANALYTICS
We use data to improve adoption across our organization
(Required)
Not at all
Working on it
Somewhat true
True
Very true
24/27
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Analytics score
OUTCOMES
We collect outcomes and at-home data from our patients
(Required)
Not at all
Working on it
Somewhat true
True
Very true
25/27
OUTCOMES
Our providers use patient reported outcomes data to define care
(Required)
Not at all
Working on it
Somewhat true
True
Very true
26/27
OUTCOMES
It is easy for us to find the data we need to support our value-based contracts
(Required)
Not at all
Working on it
Somewhat true
True
Very true
27/27
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Outcomes score
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Total Score
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Date
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