Let Iris handle your call volume. Give your staff time to thrive.

Picture the day your patients book, reschedule, pay and get answers to questions themselves instead of calling the front desk. Iris answers what the phones answer today — instantly, at any hour, at any volume — and hands your team only the conversations that need a person.

Friendly Iris character answering a phone, texting and working on a laptop at once

Iris Patient Assistant

What can I help you with?

Schedule an appointmentPay my billRefill a prescriptionView my lab resultsRequest medical records

Ask anything ...

Iris can make mistakes and cannot provide medical advice. For emergencies, call 911.

67%

Prefer to self-serve over calling

81%

Attempt to self-serve before calling

40x

Cheaper to offer self-serve vs. phone

Patients prefer to self-serve. You want to save cost. We help you achieve both.

Common challenges we help with every day:

“Here's what my team runs into all the time…”

Front desk staff member on a headset at her laptop

Our phones ring nonstop and patients wait on hold — how do we answer every call?

With Iris your patients get help 24/7

Click a stage — every step can be turned on separately depending on what you want Iris to help you with

Same phone number, same team - a very different day

Staff helps patients, Iris handles volume

Impact

With Iris

Before Iris

Patient has a question

Every patient is helped at once, no matter the hour or the volume.

Queue backs up and patients wait on hold - or hang up. Stressed staff, frustrated patients.

Booking a visit

Rules apply automatically and the visit is booked with the right provider at the right time.

Staff scroll templates and try to remember all the individual provider rules.

After hours

Patients self-serve at midnight and the queue is empty at 8am.

Voicemail fills up overnight and gets worked the next day.

Records and billing

Routine requests are answered instantly, exceptions go to a sorted worklist.

Requests pile up in an inbox and take days to answer.

Forms

Forms go to the patient's phone and upload themselves once signed.

Staff chase signatures by phone and scan paper into the chart.

New hires

Trainees book correctly on day one without memorizing the rules.

Months of training before someone can schedule confidently.

Staff morale

The team has time to work the calls that genuinely need a person.

The day is spent apologizing for the wait instead of helping.

Built for leadership. Loved by staff. Seamless for patients.

Iris changes the day for everyone in your organization. Leaders get growth without added headcount, staff get time back for the work that matters, and patients get care that feels simple from the first call to the final bill.

Leadership

Stop trading growth for headcount.