Arkansas Verdigris Valley Health Centers was looking for a digital solution that would allow them to engage with their patients, improve patient experience and outcomes while optimizing their patient intake process, and increasing revenues. That's where Qure4u stepped in.
All-in-one patient app sets the stage for staff satisfaction across four locations
After implementing Qure4u's all-in-one digital platform, Arkansas Verdigris Valley Health Centers saw immediate benefits, including an average of 74% adoption rate of the All-in-one patient app and the in-office iPads across their four locations. They eliminated roughly 90% of paperwork handed to the patient or required for the patient to complete, increased staff time to take phone calls and reduced hold times for patients calling in.
Proportionately, they saw a significant increase in more accurate patient data, including contact information and demographics.
With Qure4u, patients now spend, on average, nine minutes with the intake staff instead of the average time of 24 minutes before implementation in 2017, allowing each of their providers to see up to seven more patients per day.
Has the investment been worth it?
"The investment has been excellent for our organization," a staff member said. "We have saved $8,454 in paper alone in 2019. We are seeing reduced hold times for callers, as the reception can now hand iPads to the patient and continue to multi-task. The nursing staff can complete the intake faster and more accurately, which has allowed our providers to see five to seven more patients per day, which in turn equates to an increase in revenue of nearly $500,000 annually for our organization."
Lessons learned from integration
They learned to not overstaff projects, because they expected projects to be very labor-intensive. However, they were able to roll out the product with staff and clinic managers over the four clinics within just four days. Their advice for anyone would be not to overthink the project because "it is a very simple roll-out."