When the pandemic began, Hudson Headwaters Health Network's focus changed. They vetted various vendors that couldn't align with their goals. Qure4u checked all immediate and long-term technology needs.
By partnering with Qure4u, health network gets a long-term solution
Qure4u's secure and compliant telehealth was the first functionality HHHN implemented and is still widely used post-pandemic. Many of their patients find they prefer video and audio as this allows for the same kind of face-to-face conversation that would typically happen in person.
Digital check-in became more than check-in for a routine visit. HHHN welcomed its versatility as an abbreviated way to complete vaccination consent forms – easy and convenient for both staff and the patients. First-time patients are ecstatic for the easy-to-use innovation.
Continuing to scale, HHHN implemented online self-scheduling to serve their new and existing patients better. The functionality allows patients convenient scheduling options to make connecting with their care provider more effortless than ever.
As telehealth and digital check-in continue to drive growth and patient experiences, HHHN will evolve by adding Remote Patient Monitoring to their long-term digital care strategy.
As a partner, not just a vendor, Qure4u's alignment with Hudson Headwaters solves problems to provide scalable functionality through a single solution rather than several vendors and integrations.
"Qure4u is really innovative and nimble. They're great about looking for ways to help us solve problems. Because they do so many pieces, sometimes they can go back and fine-tune parts of the apps."
Challenges
• A previous vendor limited at-home check-in and telehealth.
• Limited connectivity in areas that lack cell service or high-speed internet.
Key objectives
• Digital check-in at home.
• HIPAA-compliant telehealth.
• Scalable functionality.
Results and benefits
• A seamless solution for care providers.
• Scalable innovation that "grows" with the organization.
• Ability to provide telehealth to patients in remote areas with slow internet connections.