73% Self-Scheduled: How a Seven-Location Practice Made Digital the Default

Premier Family Physicians found Qure4u on the athenahealth marketplace during their quest for a patient self-check-in vendor. Qure4u's innovative technology that provides customization based on their needs for each location was a homerun for Premier Family Physicians.

With seven locations servicing Pediatric, Internal Medicine, Family Medicine, and Physical Medicine, their needs are different. However, all required a safe care strategy during COVID and beyond.

Patients had options for quality care which relieved stress during the pandemic. Post-COVID, patients still love the convenience and flexible care availability.

Qure4u solutions have elevated staff satisfaction by automating tasks, streamlining healthcare processes, and reimagining the digital care ecosystem. With a new safe care strategy in place, partnered with Qure4u, Premier Family Physicians will continue to offer the modern care that patients want and expect.

• Physical contact with a patient, communal clipboards/pens, payment processing.

• Inefficiencies, manual processes.

• Give providers the tools they need to be more efficient and provide care in-person or virtual.

• Enhance patient self-management and automate screeners and paper processes, reducing contact.

• Check-in from home, a safe option, plus moms appreciate the limited time in the waiting room.

• Update health and family history from home, reducing wait time.

• Register via one main chart with each child integrated as sub-categories to ease confusion and redundancy.

• Customized functionality for all seven locations.

• A customized digital health strategy to keep care providers and patients safe.

Premier Family Physicians partnered with Qure4u in late 2019 with the goal of enhancing the patient journey with a streamlined digital check-in process. Shortly after, the world began to feel the effects of the Coronavirus pandemic. Faced with the options of standing still or investing in their future, Premier Family Physicians knew they had to adapt quickly.

Premier Family Physicians chose to be proactive in their efforts to harness a solution that would allow them to bypass the physical barrier of providing care for their patients. Within three days, Qure4u answered their call by implementing a fully integrated telehealth solution that allowed the Premier Family Physicians providers to virtually engage with their patients from outside of the office.

Within the first month of using the Qure4u Virtual Care platform, Premier Family Physicians completed more than 3,500 virtual visits and collected more than 950 co-payments, averaging $10,000 a week — $30k in additional payments collected in the first month from virtual visits.

This complete, virtual circle-of-care has provided Premier Family Physicians with the means to continue their mission of helping patients and their families clarify and coordinate their overall health care plan, to assess their healthcare choices, and to provide a home for their medical care, from anywhere, at any time.

Within three days, PFP had a fully integrated telehealth solution, enabling their patients to gain virtual access to vital routine care.

Premier Family Physicians is an independent, physician-owned practice that has been serving Austin families for more than 25 years. They currently practice in five locations, have more than 40 physicians, physician assistants, and nurse practitioners, and offer extended office hours for their patients' convenience.

This patient-centric practice delivers personalized, relationship-driven service and continuity in care with their cutting-edge business practices. Their goal is to provide their patients with modern, innovative, efficient technology solutions to elevate and optimize the patient journey.