With a 13-year history of operating clinics 80 hours a week, 363 days a year to cater to diverse patient needs, and expanding into primary care and pediatrics, TrustCare's motto is to help patients feel better faster. The TrustCare team understands the importance of technology in business success.
Practice makes profit
How TrustCare Clinics saved $500K and boosted collections by $1 million monthly.
What challenges was your team facing before Qure4u?
Philip Coburn: "Our goal was 100% patient adoption, but our previous vendor couldn't get us there. Account managers were often reassigned, and our main point of contact kept changing. Frequent system downtime resulted in frustrated staff and dissatisfied patients. Qure4u's rock-solid customer support and 99.99% uptime gave us exactly what we needed, reliability and accessibility we can count on."
What made Qure4u the right choice for your practice?
Philip Coburn: "We chose Qure4u because they adapted to us, not the other way around. While most vendors expect clinics to conform, Qure4u customized everything to fit our needs, aligning with our mission to provide the best customer experience. Their product makes check-ins and scheduling faster, allowing us to increase patient throughput and serve more patients efficiently while reducing administrative burden."
How has automation impacted your operations?
Philip Coburn: "Since implementing Qure4u, all 12 of our locations have completely transformed the patient check-in process. What once consumed so much of our staff's time now happens automatically, 1.4 million check-in tasks and counting. This efficiency has allowed us to reduce front desk staff, saving $500K annually."
You also implemented Credit Card on File. How has that worked?
Philip Coburn: "With Qure4u, we've automated credit card collection, in just four months 60% of patients have credit cards on file. This has driven a massive shift in our revenue, from just $2K to over $1 Million in upfront collections each month. In the past three days alone, we collected $64K upfront. It's been a game changer for our practice."
What would you say to other practices considering Qure4u?
Philip Coburn: "I'd tell them to go for it. The hands-on support and accessibility of the Qure4u team have been outstanding. Anytime we have a question or need assistance, we could easily reach the entire team, including Monica, the founder and CEO. Their responsiveness has given us the confidence that we made the right choice for our practice. The results we've seen with Qure4u have allowed us to scale much faster in a cost-efficient manner."